Prints are shipped (worldwide) wrapped in acetate bags or tissue paper and rolled into large diameter, sturdy tubes so they should reach you in perfect condition. Please allow up to 10 working days for uk orders (more worldwide) as all prints are made to order by my local fine art printer.0
If you would like to talk about something larger for a special project, please contact me and I’ll be happy to discuss requirements.
We aim to dispatch orders within 10 working days. Every order is custom printed and has a lead time (usually around 3 days) before I can pack and post it.
Shipping within the UK:
Prints are sent by Royal Mail Next Day delivery. These prints are sent rolled in custom made postal tubes that are robust and have a wide diameter ensuring the artwork is not too tightly rolled.
Shipping outside the UK:
Prints will be sent using Royal Mail’s International Signed and Tracked for service. This can take any time from 3 working days (Europe) up to two weeks (ROW). Tracking information will be supplied to the customer once the order has dispatched.
Duties and Taxes
If your order is being shipped outside of the UK or the EU, it will be subject to duties and import taxes, this is the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country.
We do hope that you are happy with your purchase but if for any reason you are not please do get in touch immediately by contacting this email address:
We cannot accept returns on any prints, paintings or ceramic art pieces as potential damage may happen during its transit back to us. This would prevent the artwork from being resold. We do accept returns for our blankets within 14 days of purchase, providing that the items are in their original condition.
If your item arrives in a faulty condition then please do get in touch by email and if possible please provide images of the damage. We will endeavour to replace your item as quickly as possible.
Please return to:
Workflow Studio 16 to 30 Hollingdean Road, Brighton, East Sussex, BN24AA, UK
Please note we do not refund original shipping costs and you will have to cover the costs of return shipping.
When sending an item back to us we thoroughly recommend using a trackable shipping method so that you can track the status of your return shipment and be ensured that it has definitely returned safely to us.
Please email email@example.com if you have any further questions.
The personal data you supply to us upon making a purchase will be treated with total confidentiality and in accordance with all data protection legislation.
We will never distribute any personal information to third parties under any circumstance, including those who subscribe to our mailing list. The information we collect is used solely to process your order and stay in touch with you. Whether you have supplied your personal details online or by email we will never use them without a lawful reason to do so.
Your data will not be shared with any third parties.
We only store the personal data you have provided. We do not store or see any credit card information on our system. All credit card transactions are cleared using Stripe or Paypal.
Terms & Conditions
Orders are accepted if the products that you order are available and your payment method is authorised for the transaction. Your card or Paypal account will be charged automatically when you place your order. As soon as payment is received and your item(s) have been dispatched we will email you to confirm your purchase is on it’s way. If for any reason we are unable to fulfil your order, you will be given a full refund. Items that are in stock will be dispatched within 5 working days of payment being received. If there is a longer lead-time on a print we will let you know by email as soon as we can.
Please note that the prices shown are exclusive of delivery and this is calculated once you add the product to your cart and enter your country. Any taxes outside of the UK are the responsibility of you the customer and not the responsibility of N.eal Grundy
Prices and availability of item(s) and postage are subject to change without notice. All prices are in British Pounds (GBP).
By entering the Neal Grundy website you agree to abide by the Terms and Conditions of use.
All images and content on this website belong to Neal Grundy unless otherwise stated and is protected by UK and international copyright laws. No contents of this website can be copied, reproduced, displayed, distributed, republished, downloaded, posted or transmitted in any form or by any means without our prior written consent from Neal Grundy